Terms of Service

1. Who these terms cover

These terms are between [Company name] (“we”) and each ski-area company that has a SlopeRelay account (“the customer”). Everyone who signs in (the owner, directors, managers, supervisors, HR and accounting, and employees) uses SlopeRelay for the customer’s mountains and agrees to follow these terms.

If the customer has a signed agreement with us, that agreement wins where the two differ.

2. Customer accounts and plans

• One SlopeRelay site serves many customers. Each customer has its own account, with one owner, a plan, and one or more mountains. Each customer’s data is kept apart from every other customer’s.
• The account’s plan sets which optional features its mountains have (such as trail reports, expenses, actual hours, calendar links, staff requests and phone alerts) and how many mountains and added teams it can have. Schedules, staff, budgets, the staff portal schedule, the status board, Activity and backups come with every plan.
• We can change an account’s plan and limits, and turn a single feature on or off for one mountain. Turning a feature off keeps its records; they come back when it’s turned on again. [How plan changes are agreed, and notice before a feature is turned off.]

3. Sign-in and access

• The customer decides who gets access and at what level. The owner and managers hand out access codes themselves; SlopeRelay doesn’t email them.
• Someone can have access at several of the customer’s mountains, with a role and teams at each. Access at one customer never reaches another customer’s mountains.
• Keep your code or password to yourself, and don’t share an account. Use “Remember me” only on your own device.
• The owner, directors and HR and accounting must turn on two-step sign-in. We can also require it for every manager and supervisor at a mountain.
• When someone leaves the customer, remove their access. That ends their sign-ins right away.
• If you think someone got in who shouldn’t have, tell your manager and write to us at [Contact email].

4. What SlopeRelay staff can do

SlopeRelay staff who run the service (“operators”) manage customer accounts in a separate console. Only the people we list in the site’s settings can sign in as operators, and they must use two-step sign-in. Operators can:

• Open an account with its first mountain, and make a one-time setup link for its owner, or a password reset link if the owner loses their password. A reset link works only with a code from the owner’s two-step sign-in, which stays on. If the owner has lost that too, a full reset turns two-step sign-in off, and a second operator must approve it first. We send these links to the owner ourselves, and the owner sees an unused reset link when signed in and can cancel it.
• Change an account’s plan and limits, and turn features on or off for one mountain.
• Pause an account or one of its mountains, and turn it back on.
• Require two-step sign-in for every manager and supervisor at a mountain.
• Sign out the owner, one manager or supervisor, or everyone at a mountain. They can sign in again.

Operators see each account’s settings and who has access (see the Privacy Policy). They don’t see schedules, staff details, pay or budgets, can’t open a customer’s mountains, and can’t add or remove anyone’s access. Every operator change that affects the customer is listed in the customer’s Activity as made by SlopeRelay. Private notes we keep about the account aren’t shown to the customer.

5. The customer’s data

• The customer owns what it puts into SlopeRelay. It lets us store, copy and process that information only to run, support, secure and back up SlopeRelay for the customer.
• The customer can ask for a complete copy of its data, in one file for each mountain, at any time. When service ends, we delete it (see “Ending service”). Pausing an account or a mountain doesn’t delete anything.
• The customer is responsible for having the right to enter its staff’s information, and for telling staff how it’s used. The Privacy Policy explains what’s stored, who sees it and how long it’s kept.
• Don’t enter information SlopeRelay isn’t built for, such as guest medical records, Social Security numbers, bank details, or health details in notes.

6. Acceptable use

Don’t try to see data you haven’t been given (another customer’s, another mountain’s, or another team’s), get around sign-in limits or security, overload or attack the service, copy or resell SlopeRelay, or use it for anything unlawful.

We may pause an account or a mountain that puts the service or other customers at risk. Pausing stops every sign-in there and keeps the data. If we do, we’ll tell the owner why. [Other reasons we may pause an account, such as unpaid fees, and any notice first.]

7. What SlopeRelay is, and isn’t

Schedules, auto-builds, budget figures, weather readings, wet-bulb temperatures, trail reports and lift logs in SlopeRelay are tools to help people do their jobs. They don’t replace the customer’s own judgment or legal duties:

• Check schedules against labor laws, break rules and any union agreement before posting them.
• Check payroll exports before paying anyone. Scheduled hours aren’t timecards.
• Lift logs in SlopeRelay are the mountain’s records. They don’t replace required inspections, manufacturer procedures or what regulators require.
• Conditions in the app can be out of date, especially offline copies. On the hill, follow patrol and your manager.

8. Availability and backups

We work to keep SlopeRelay running, but it can be down at times for updates or for problems outside our control. Offline copies can show older information.

Phone alerts can arrive late or not at all: a phone may be off, a push service may fail, and one save sends at most 40 alerts. Go by the schedule in SlopeRelay, not the alerts.

SlopeRelay keeps recovery copies of Lift Operations, as the Privacy Policy describes. Other teams’ records aren’t in those copies, so download your own copies regularly in season. The test copy is for trying changes with made-up data only. [Service levels, if any.]

9. Fees

[Fees for each plan, billing and payment terms, if any.]

10. Ending service

Either side can end service with [notice period] written notice, or as a signed agreement says. Before the end date, the owner should download what the customer wants to keep, or ask us for a complete copy in one file for each mountain (see “When a mountain or customer leaves” in the Privacy Policy). Lift logs and other safety records may be ones the customer must keep.

At the end date we pause the customer’s account, which stops every sign-in at its mountains. Within [number] days we delete all of its data from SlopeRelay, which can’t be undone. Cloudflare’s point-in-time history of the database keeps deleted data for [7 or 30] more days, then it’s gone. When one mountain leaves and the customer stays, the owner archives that mountain and deletes its data on the Mountains page.

11. Warranties and liability

[Disclaimer of warranties, limitation of liability and indemnification, to be written by counsel.]

12. Governing law

These terms are governed by the laws of [Governing law state]. Disputes go to the courts of [County], [Governing law state].

13. Changes to these terms

We’ll post changes on this page and update the date at the top. Before a change that matters takes effect, we’ll tell each account’s owner.